Competing with five other companies, Timber Group won the award for best Ponsse representative in South America in 2023. Coming in third place in the world ranking, it competed with 30 other companies that represent the brand worldwide. Among the criteria analyzed for the award are results in sales, after-sales and customer satisfaction.
Every year, Ponsse awards its subsidiary and the brand representative that stood out during the period. In 2023, the Brazilian Timber, considered the best in South America, won third place among all representatives worldwide. First place went to Wahlers Forsttechnik, Ponsse’s representative in Germany since 1993 and in Austria since 2019.
The Timber Group, which has represented Ponsse since 2015, officially operates with the brand in three Brazilian states (Rio Grande do Sul, Santa Catarina and Paraná). This award, presented at the beginning of August, is not the first that the company has received. In 2020, they achieved first place in the world ranking.
The focus on customer needs and the synergy with Ponsse are highlighted by Timber Group CEO Jober Fonseca as the differentiators for achieving this distinction. “This recognition validates all the effort and dedication we put into our work every day. It is a testament to our ability to offer high-quality solutions and our team’s commitment to exceeding customer expectations. This motivates us to continue evolving and always seek the best for our partners and customers.”
For the Executive Sales Manager and Area Manager for Dealers at Ponsse Brazil, Rodrigo Marangoni, developing the brand through representatives is also what sets Ponsse apart. “We are closer to our customers, focusing on personalized service that truly understands the needs of the field. We feel that this closeness is what makes the difference,” says Rodrigo.
For Jober, after-sales service is the main differentiator in achieving customer satisfaction. “The Timber Group’s differential lies in our continuous focus on deeply understanding our customers’ needs and providing solutions that truly make a difference in their operations. Our specialized technical support, combined with after-sales service, ensures that our customers have confidence and peace of mind when operating our equipment. I believe this combination of exceptional service and constant innovation is what positions us as leaders in the sector,” he said.
Ponsse South America Vice President Martin Toledo also emphasizes that the similarity of values between the two companies translates into results. “We feel that Timber Group is aligned with Ponsse’s values and this is reflected in customer satisfaction. At the same time, we want this recognition to be a way to encourage other representatives in South America to also achieve excellent results,” Martin concluded.
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